Shipping & Delivery Policy

Last updated: 16 August 2026

This policy explains how Limitless Zip Wires Limited dispatches and delivers orders placed through our online store.

We want to get your order to you as quickly and safely as possible. Many of our zip wire kits require preparation and assembly before dispatch, so please allow time for us to prepare your order.

1. UK Mainland Delivery

Standard delivery to UK mainland addresses is free of charge on all products purchased through our online store, unless otherwise stated on the product page or at checkout.

Additional charges may apply to destinations outside our standard UK mainland delivery area.

2. Dispatch Times

Our zip wire kits are prepared to order.

Orders are typically dispatched within 3–5 working days after your order has been placed and payment successfully received.

This is an estimated dispatch time rather than a guaranteed delivery date.

Working days are Monday to Friday, excluding UK bank holidays.

Where an order contains several products, we will normally dispatch the order together once all items are ready unless we agree otherwise.

3. Delivery Times

Once dispatched, orders to UK mainland addresses will usually arrive within 1–2 working days.

You may receive tracking information directly from us or from the courier once your order has been collected.

Courier delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

If your order has not arrived within the expected period, please contact us at:

sales@limitless-zip-wires.co.uk

and we will investigate the delivery.

4. Seasonal Demand

Our dispatch times may be longer during particularly busy periods.

These can include:

• spring and summer, which are our busiest periods for zip wire sales and installations;

• bank holiday periods;

• the run-up to Christmas; and

• periods of unusually high order volume.

Courier networks can also experience delays during peak periods.

We always aim to prepare and dispatch orders as quickly as reasonably possible and will contact you if we become aware that your order is likely to experience a significant delay.

If delivery is delayed, your statutory consumer rights remain unaffected.

5. UK Non-Mainland and Remote Destinations

Additional delivery charges may apply to locations outside our standard UK mainland delivery area.

This may include, depending on the courier and nature of the shipment:

• Northern Ireland;

• Isle of Man;

• Channel Islands;

• Scottish islands; and

• other remote or offshore destinations.

If you require delivery to one of these locations, please contact us before ordering so that we can confirm availability and provide a shipping quotation.

Email:

sales@limitless-zip-wires.co.uk

6. International Delivery

We can arrange delivery to many international destinations.

Because zip wire kits can be large and heavy, international shipping costs vary considerably depending on:

• destination;

• size and weight of the order;

• products ordered; and

• available courier services.

Please contact us at sales@limitless-zip-wires.co.uk before placing an international order so that we can provide an appropriate shipping quotation and confirm that we can deliver to your destination.

7. Customs, Import VAT and Duties

Orders delivered outside the United Kingdom may be subject to local customs procedures, import VAT, duties, taxes, clearance charges or other fees.

Unless we expressly agree otherwise in writing, the customer is responsible for any import duties, taxes, customs charges or other fees imposed by the destination country or relevant authorities.

These charges are not normally included in our product prices or international delivery quotations.

Customs procedures may also delay delivery. Such delays are outside our direct control.

If you are unsure about charges that may apply in your country, we recommend checking with the relevant customs or tax authority before ordering.

8. Delivery Addresses

Please make sure that the delivery address and contact information supplied with your order are complete and accurate.

We cannot accept responsibility for delays resulting solely from incorrect or incomplete delivery information supplied by the customer.

If a parcel is returned to us because:

• an incorrect address was provided;

• delivery was repeatedly attempted but could not be completed; or

• the parcel was not collected from the courier when required,

we may charge the reasonable cost of arranging redelivery where permitted by law.

9. Large and Heavy Deliveries

Some zip wire kits and components are large, long or heavy and may be delivered in multiple packages.

Please take care when handling heavier packages.

Depending on the size of your order, different parts of the same order may occasionally arrive separately.

If you believe part of your order is missing, please check any tracking information supplied and contact us if you need assistance.

10. Damaged Deliveries

We take care to package products appropriately for transport.

Please inspect your order as soon as reasonably possible after delivery.

If a parcel appears damaged when it arrives, please take photographs of:

• the external packaging;

• any visible damage;

• the shipping label; and

• the affected product or components.

Please then contact us as soon as reasonably possible at:

sales@limitless-zip-wires.co.uk

Prompt notification helps us investigate damage with the courier.

We would appreciate notification of obvious transit damage within 48 hours where reasonably possible, but this request does not limit or replace your statutory consumer rights.

11. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us as soon as reasonably possible.

Please include your order number and details of the missing or incorrect item.

We will investigate and arrange an appropriate solution.

12. Delivery Delays

Occasionally deliveries may be delayed by circumstances outside our reasonable control, including:

• severe weather;

• transport disruption;

• courier network disruption;

• industrial action;

• customs delays;

• unusually high seasonal demand; or

• other events that we could not reasonably prevent.

Where we become aware of a significant delay, we will take reasonable steps to keep you informed.

Nothing in this policy removes or limits any statutory rights you may have regarding delivery times.

13. Risk During Delivery

For consumer orders, responsibility for the goods generally remains with us until the goods are delivered into your physical possession, or into the possession of a person you have identified to receive them on your behalf, subject to applicable consumer law.

14. Returns

If you wish to return an order, please refer to our Returns & Refund Policy.

Please contact us before returning any goods so that we can provide the appropriate return instructions and return address.

15. Contact Us

If you have any questions about dispatch, delivery or an existing order, please contact:

Limitless Zip Wires Limited

Email: sales@limitless-zip-wires.co.uk

Registered Office:
11 Thornesgate Mews
Wakefield
England
WF2 8FJ

Company Number: 12784634