Privacy Policy

Limitless Ziplines Privacy Policy

Introduction: This Privacy Policy explains what we, Limitless Ziplines, do with your personal data. It covers various scenarios, including enquiries, orders, ongoing customer relationships, service provision, feedback requests, and website visits. We are committed to protecting and safeguarding your data privacy rights.

This Privacy Policy applies to the personal data of our Customers, Potential Customers, Suppliers, Subcontractors, and Employees. For employees, please refer to your updated company contract and our Employee Privacy Policy Document found in the company handbook. Any updates to our Privacy Policy will be posted on this page.

What kind of personal data do we collect? Customer data: To provide the best products and services, we collect relevant information such as names, job roles, and contact details (telephone number, email address, first and last name, job title). We may also collect information about your website activity and visits to enhance your customer experience.

Supplier data: We collect minimum data from suppliers to process transactions, including contact details for the main and associate contacts, as well as bank details for payment purposes.

Subcontractor data: We collect and store information required to fulfill contractual obligations, including personal and business email addresses, telephone numbers, address details, bank account details, qualifications, and insurances.

End user data: When working on behalf of third-party contractors, we may obtain and process data such as site addresses, email addresses, and telephone numbers to fulfill contractual obligations.

How do we collect your personal data? Customer data: We collect customer data through direct interactions, third-party software for ongoing project data, websites, social media platforms, work colleagues, and exhibitions or events attended by Limitless Ziplines employees.

Supplier data: We collect supplier data directly from suppliers, their work colleagues, and their websites.

Subcontractor data: We collect subcontractor data directly from subcontractors, their work colleagues, and their websites.

End user data: We collect end-user data through third-party contractors or suppliers who use Limitless Ziplines' services to fulfill projects.

Website user data: We collect data automatically through cookies on our website and through forms you submit on the website.

How do we use your personal data? Customer data: We use personal data to process customer requests, raise quotes, process orders, deliver products, request feedback, and for direct marketing purposes via email, telephone, and post. You can opt out of direct marketing communications.

Supplier data: We process supplier data to complete contractual arrangements and meet legal requirements.

Subcontractor data: We process subcontractor data to fulfill contractual obligations and meet legal requirements.

End user data: We process end user data to contractually deliver products and services requested through third-party contractors.

Website user data: We use website user data, collected through cookies, to improve your website experience and personalize communications.

Who do we share your personal data with? Customer data: We may share personal data with suppliers or subcontractors when necessary to fulfill contractual obligations. Customer details used for e-marketing may be uploaded to a secure external system provided by a third-party organization. With your agreement, we may share your details with alternative companies who can fulfill your requirements when Limitless Ziplines cannot.

Supplier data: We may share personal data with potential customers through referrals.

Subcontractor data: We provide subcontractor data to customers when contractual agreements require their involvement. If requested, we may also provide photographic ID.

End user data: We share end user data with customers to fulfill contractual obligations.

Website user data: Data obtained from our website is processed within Limitless Ziplines and not shared outside the organization.

1. How do we safeguard your personal data? We have measures in place to prevent unauthorized access or misuse of personal data, including encrypted server access, up-to-date antivirus and gateway security settings, and other appropriate security measures.
2. How long do we keep your personal data? We retain data stored and processed in our CRM system for up to five years without meaningful contact. Printed and digital archived project information may be retained for up to 20 years to recall previous project information upon customer request.
3. Your Rights: You can access, amend, or request the removal of your personal data by contacting the Marketing Department at Limitless Ziplines. You have the right to object, request erasure, and lodge a complaint.
4. Legal Basis for Processing Your Data: Our processing of personal data is based on legitimate interests and contractual obligations.

This summary is meant to provide an overview and should not substitute the complete privacy policy. Please refer to the full privacy policy provided by Limitless Ziplines for a comprehensive understanding of their data handling practices.